At we understand your needs and thus bring you new sales every day. However you need not lose heart if you do not like the fit, color or design. We at offer you best discounts for products especially handpicked for you from all over the Pakistan thus request you to activate returns within 7 days of delivery.

In case you need to return a product which is not satisfactory, you just need to give us a call on our customer care helpline +92 345 7118866, between 10:00 AM to 11:00 PM, 7 days a week or drop us a mail on

Need to return? Just follow these simple steps

  1. You can call us or e-mail us within 7 days from date of delivery
  2. Please mention Order number in subject line to help us quickly process your returns and ensure that the returned items is unused, unworn, unwashed, undamaged and in sale able condition.
  3. Request you to cooperate and maintain the original packaging of return items including original tags.
  4. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  5. Once your return has been authorized, please refer to the link in our email for the return shipping label which is mandatory and should be pasted on every single return packet.
  6. For all self-shipped returns, please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request.

Non-returnable categories for you

Following product categories fall under “No Return/Exchange”; unless there is an inherent damage/quality issue at the time of delivery due to amiss from our vendor’s side.

  • Fragrances & Cosmetics,
  • Jewelry
  • Handbags & Wallets
  • Sunglasses
  • Watches
  • Electronics
  • Home Décor
  • Home Linen.

As you will appreciate that lingerie, swim wear and intimate wear involve hygiene concern, the same shall not be considered for return as well.

Refund option for you

All sizing issue returns are refunded as store credits, which can be redeemed by you on any of the exciting sale events show on the website, within a span of one year.

Your refund amount only includes price of items of the returns accepted post validation by our quality team.

Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.